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What does ZAI do?
ZAI helps businesses, property owners and households manage essential Property & Facilities, Transport & Fleet and Business Support requirements through one accountable relationship.
Where does ZAI operate?
ZAI is based in Cape Town and supports customers nationally across South Africa. Service availability depends on the nature of the requirement, location, provider availability and commercial viability.
How quickly will ZAI respond?
ZAI aims to provide a meaningful response to customer enquiries within 24 hours.
Do you offer free consultations?
Yes. ZAI offers free consultations within a 50 km radius of Cape Town, subject to terms and conditions.
Does ZAI use external service providers?
Yes. ZAI operates through a managed network of appropriate service providers and suppliers. ZAI manages the customer relationship, coordination and overall process.
What are ZAI's operating hours?
Standard operating hours are Monday to Friday, 08:00 to 17:00.
Do you offer after-hours assistance?
After-hours assistance may be available for genuine urgent or emergency requirements, subject to service and provider availability. The dedicated emergency number is 079 910 1987.
What happens outside the 50 km Cape Town consultation radius?
ZAI will determine the most suitable approach depending on the location and requirement. This may include remote assessment, a local provider assessment, travel charges or another project-specific arrangement.
Do you support businesses and households?
Yes. ZAI supports both business customers and private customers, including homeowners, landlords and vehicle owners.
Can I use ZAI for a once-off requirement?
Yes. ZAI supports both once-off and recurring requirements.
How do I request a quotation?
Send ZAI a description of what you need, your location, required timing and any relevant photographs or documents. ZAI will review the requirement and advise on the next step.
Is cancellation free?
ZAI does not charge a standard cancellation fee, subject to terms and conditions. Where approved costs or non-refundable commitments have already been incurred on the customer's behalf, those costs may remain payable.
What happens if additional work is discovered?
ZAI will communicate the additional requirement and any impact on cost or timing before meaningful additional work proceeds.
Does ZAI offer consumables and supplies?
Yes. Consumables and supplies form part of ZAI's Business Support offering and may include cleaning, office, workshop and selected specialist supplies.
Still have a question?
Ask us on WhatsApp or give us a call. We aim to respond within 24 hours.